Question 1

What payment methods do you accept?

Accepted Answer

We accept payment methods, including Payoneer, and bank transfer.

Question 2

Do you offer international shipping?

Accepted Answer

Yes, we offer international shipping to select countries. Please check our Shipping & Delivery page for more information.

Question 3

What is your return policy?

Accepted Answer

We have a 30-day return policy for most products, but some items may have different return policies. Please check our Return & Refund page for more information.

Question 4

How long does shipping take?

Accepted Answer

Shipping times vary depending on your location and the product you ordered. We try to ship products as soon as possible, and you can track your order through our website.

Question 5

Are your leather products genuine leather?

Accepted Answer

Yes, all our leather products are made from high-quality, genuine leather.

Question 6

Can I customize my leather product?

Accepted Answer

Yes, we offer custom leather products. Please contact us for more information on customization options.

Question 7

How can I contact your customer service?

Accepted Answer

You can reach our customer service team through our Contact Us page, email, or phone. We strive to respond to all inquiries as soon as possible.

Question 8

Do you offer custom leather goods?

Accepted Answer

Yes, we offer custom leather goods for those who want a unique and personalized product. You can contact us to discuss your specific requirements.

Question 9

How do I know the quality of your products?

Accepted Answer

We take pride in the quality of our products and ensure that every item is carefully crafted with attention to detail. Our customers can attest to the durability and longevity of our leather goods.

Question 10

How can I care for my leather products?

Accepted Answer

We provide care instructions for all our leather products, including tips on how to clean, condition, and protect your leather goods. You can see this in our Blog Posts.

Question 11

Can I customize the color or design of a product?

Accepted Answer

Yes, we offer customization options for some of our products. Please contact us to discuss your specific requirements and pricing options.

Question 12

How long does it take to receive my order?

Accepted Answer

We strive to process and ship orders as quickly as possible. Delivery times may vary depending on your location, but we will provide you with an estimated delivery date at the time of purchase.

Question 13

How do I know my payment information is secure?

Accepted Answer

We take the security of your payment information seriously and use industry-standard encryption technology to protect your personal and financial information.

Question 14

Are your products ethically made?

Accepted Answer

Yes, we are committed to ethical and sustainable practices in all aspects of our business, including the sourcing and production of our materials.

Question 15

Can I customize my order?

Accepted Answer

Yes, we offer customization options for many of our products. Please contact us for more information on how to customize your order.

Question 16

Do you have a customer service team available to assist with questions or concerns?

Accepted Answer

Yes, we have a dedicated customer service team available to assist with any questions or concerns you may have. Contact us through our website or email for assistance.

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