Orders and Returns
How do I place an Order?
To place an order on LeatherYard, follow these simple steps:
- Browse the products: Go to the LeatherYard website and browse through the products to find the one(s) you want to purchase.
- Add to cart: Once you find the product you want to purchase, click on the “Add to cart” button.
- Review cart: After you have added all the products you want to purchase to your cart, click on the cart icon in the top right corner of the website. Review your order to make sure everything is correct.
- Proceed to checkout: Once you have reviewed your order, click on the “Proceed to checkout” button.
- Fill in shipping information: On the checkout page, enter your shipping information, including your name, address, and contact information.
- Select payment method: Choose your preferred payment method and enter the necessary information.
- Review and submit order: Review your order and make sure all the information is correct. Once you are satisfied, click on the “Place Order” button to submit your order.
- Confirmation: After you place your order, you will receive a confirmation email with your order details and shipping information.
Do I need an account to place an order?
Yes, you need to create an account on the LeatherYard website to place an order. This account will also allow you to track your orders, view your order history, and save your billing and shipping information for future orders. Creating an account is a simple process and can be done during the checkout process.
Who should I to contact if I have any queries?
If you have any queries or concerns, you can contact LeatherYard customer service through email, phone, or live chat on their website. You can find their contact information on the “Contact” page of their website.
How Can I Cancel Or Change My Order?
To cancel or change your order, you should contact LeatherYard customer service as soon as possible. They will assist you in making any necessary changes to your order, including canceling it or modifying it. Keep in mind that if your order has already been shipped, it may not be possible to make any changes or cancel it. In that case, you can use LeatherYard’s return policy to return the item for a refund or exchange it for a different product.
How Do I Track My Order?
To track your order from LeatherYard, follow these steps:
- Visit the LeatherYard website and click on “Track Your Order” in the upper right-hand corner of the homepage.
- Enter your order number and email address in the fields provided.
- Click the “Track” button to see the status of your order.
You can also track your order by logging into your LeatherYard account and checking the order status in your order history. Additionally, LeatherYard will send you a tracking number via email once your order has shipped, so you can track your package directly with the shipping carrier.
What is the return policy?
LeatherYard’s return policy allows customers to return any product they don’t like within 3 days of receipt, provided that the product is in its original condition and there is no fault with the product. This means that if you receive a product that you are not satisfied with, you can contact LeatherYard’s customer service team and initiate the return process. Once the product has been received and inspected by the team, a refund will be issued. It is important to note that the customer is responsible for any shipping costs associated with the return.
How Can I Return a Product?
If you receive a product that you are not satisfied with, you can contact LeatherYard’s customer service team and initiate the return process. Once the product has been received and inspected by the team, a refund will be issued. It is important to note that the customer is responsible for any shipping costs associated with the return.
Custom Products
How do I contact LeatherYard customer service?
You can contact LeatherYard customer service by calling their phone number at 00923227397872 or by emailing them at info@leatheryard.com. You can also fill out the contact form on their website or reach out to them through their social media accounts.
How do I place a custom order?
To place a custom order, you can contact LeatherYard through their website or email them at info@leatheryard.com. You will need to provide details such as your preferred design, size, and any other customizations you would like.
How long does it take to receive a custom order?
The production time for a custom order can vary depending on the product and the complexity of the design. LeatherYard will provide an estimated production time when you place your order.
Can I request a sample of my custom design before placing my order?
Yes, LeatherYard offers a sampling service where they will create a sample of your custom design for you to review before placing your full order.
Can I return or exchange a custom product?
LeatherYard does not accept returns or exchanges on custom products, as they are made to your specific requirements. However, if there is a defect or error in the product, they will work with you to resolve the issue.
What kind of custom products does LeatherYard offer?
LeatherYard offers a variety of custom products, including custom leather jackets, leather gloves, bags, wallets, and sportswear accessories.
Can I customize the size and fit of my leather product?
Yes, Leatheryard can customize the size and fit of your leather product based on your measurements and preferences.
Can I request a specific color or type of leather for my custom product?
Yes, you can request a specific color or type of leather for your custom product. Leatheryard offers a variety of leather types and colors to choose from.
What is the price range for custom leather products?
The price of custom leather products varies depending on the complexity of the design, the size, the type of leather, and other factors. Leatheryard will provide you with a customized quote based on your specific order.
Shipping Information
What is the shipping policy?
LeatherYard’s shipping policy may vary depending on the customer’s location, the shipping method chosen, and the product being shipped. Generally, they offer worldwide shipping and provide various shipping options such as standard, express, and overnight delivery. Shipping fees may also vary based on these factors.
It’s important to note that international customers may be subject to customs and import duties, which are not included in the shipping fees and will be the responsibility of the customer.
What Shipping Methods Are Available?
The available shipping methods may vary depending on your location and the products you are purchasing. At LeatherYard, we offer a variety of shipping options to ensure you receive your order in a timely and secure manner. These may include standard shipping, express shipping, and international shipping, among others.
During the checkout process, you will be able to select the shipping method that best suits your needs and preferences. You will also be provided with an estimated delivery date based on your selected shipping method and delivery destination.
How Long Will It Take To Get My Package?
The delivery time depends on various factors such as the shipping method, the destination country, and any customs clearance procedures. Generally, orders are shipped within 1-3 business days of receiving the order. The estimated delivery time can vary from 3-10 business days for standard shipping and 1-3 business days for express shipping. However, please note that these are estimates and not guaranteed delivery times.
Do You Ship Internationally?
Yes, LeatherYard ships internationally. However, shipping times and costs may vary depending on the destination country. Customers are advised to check the shipping policy and rates for their country on the LeatherYard website or contact customer service for more information.
What countries do you ship to?
LeatherYard ships to many countries worldwide. Please check the shipping information page on our website for the most up-to-date list of countries we ship to.
What happens if my package is lost or damaged during shipping?
If your package is lost or damaged during shipping, please contact our customer service team as soon as possible. We will work with the carrier to resolve the issue and ensure that you receive your order in a timely manner.
Do you offer free shipping?
Yes, we offer free shipping on orders with a product amount of $500 or more.
Can I change my shipping address after my order has been placed?
If you need to change your shipping address after your order has been placed, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that we cannot guarantee that we will be able to change your shipping address once your order has been shipped.
Payment Information
What payment methods does LeatherYard accept?
LeatherYard accepts payments through various methods such as bank transfers, Payoneer, and cash on delivery.
Is Buying Online Safe?
Buying online can be safe as long as you take certain precautions to protect yourself. Reputable online retailers like LeatherYard typically have security measures in place to protect your personal and financial information. However, it’s always a good idea to make sure you are shopping on a secure website (look for the lock icon in the address bar), use strong passwords, and avoid using public Wi-Fi when making purchases. You should also keep an eye out for phishing scams and only enter your information on sites you trust.
Is it safe to use my credit card for online purchases?
Yes, we use secure and encrypted payment gateways to ensure your credit card information is safe and secure.
Can I change my payment method after placing an order?
No, once an order is placed, the payment method cannot be changed. If you have any concerns or issues, please contact our customer service team.
Do you store my credit card information?
No, we do not store your credit card information. All transactions are securely processed through our payment gateway providers.
Is there an additional fee for using a specific payment method?
No, there are no additional fees for using any of the payment methods we offer.
Can I get a refund if I paid with cash on delivery?
Yes, if you paid with cash on delivery and are eligible for a refund, we will process the refund through bank transfer.
Is there a minimum order amount for using a specific payment method?
No, there is no minimum order amount for any of the payment methods we offer. However, please check with your bank or Payoneer for any applicable transaction fees.